City Dogs’ Grooming Policies

Masks

Per staff request we continue to require masks inside the salon.

Cancellations

Non-refundable deposits are required to reschedule appointments cancelled with less than a 24-hour notice. If you are more than 15 minutes late your groomer may need you to reschedule and provide a non-refundable deposit to hold future appointments.

Leashes

All pets must be leashed (or carried) inside the salon. Please secure cats in a carrier.

Dog Potty

We have installed a ‘potty station’ on the trail fence. Please encourage your dogs to relieve themselves before their appointment and use the bags provided for pick up. Your dog, their groomer and the neighbors will thank you!

Pick Up

We need 2-3 hours to complete most grooming appointments. Please plan to pick up in a timely manner. Pets who are not picked up within an hour after we call may be charged a late pick- up fee.

Vaccinations

We require up-to-date Rabies vaccinations for all pets. Please email or have your vet email it to us at citydogsgrooming@gmail.com prior to your appointment date. If we do not have proof of vaccination at the time of your appointment it will be considered a cancellation with less than 24 hours notice and you make be asked for a deposit to reschedule.

Barking

In an effort to be good neighbors we are addressing the issue of very vocal dogs. If your dog is a barker we offer an express service that allows us to groom straight through without kenneling. You’ll need to pick up immediately when the groom is complete and pay an additional fee. We’ll let you know if we feel your dog would benefit from this service.

Sedation

Please do not sedate your dog. We prefer to assess your dog’s behavior and tolerance for grooming before recommending sedation.

Free ‘In Between’

We offer one complimentary nail and eye trim with every full service grooming appointment. These are 5-10 minutes while you wait. Please call to schedule these services.

We appreciate your understanding and continued support of City Dogs Grooming

Thank You!